Returns & Exchanges

 

We offer exchanges and returns (for store credit only) for items purchased at full price. Store credit will be valid for 2 months.

To be eligible, please make sure that your items are back at our facility within 30 days of delivery. Items must be returned in new and unworn condition and original packaging in-tact for us to process the exchange or return.

Products which have been engraved, are not eligible for exchange or return.

You will be responsible for all shipping charges associated with the exchange or return. Please also note that we are unable to refund any original shipping fees, taxes or duties paid on any orders.

If for some reason our product is faulty or damaged, we would be happy to replace it for you within our 1-year manufacturing warranty. For all plated jewellery, please note that the Rose Gold and Gold plating may slightly darken over time.  These would not be considered faulty or damaged. 

To organise for an exchange or return, please write to us at info@jadeite-atelier.com  

 

SALE ITEMS
Sale items are final sale and cannot be returned or exchanged.